Knowledge and skills to work effectively across cultures are essential for individuals and organizations to succeed in a globalized workplace. Intercultural development encompasses intercultural communication, intercultural competence training and assessment. We tailor our solutions to achieve diversity and inclusion.
What are cultural differences and how do they affect our communication in the workplace? The more we are aware of these differences and can work with these differences, the more we become culturally competent.
Intercultural Competence training is a well-researched and evidence-based field. It enables employees to gain the skills at personal and professional levels. It also empowers teams to capitalize on cultural differences, resulting in increased productivity and innovation. This training is applicable in a variety of contexts.
The table below outlines some of these contexts, who would benefit and what the expected outcomes are;
|Educational Institutions||Faculty/teachers, administrators, students||– Culturally inclusive pedagogy
– Intercultural curriculum
– Inclusive campus culture
|Government||Leadership teams, Frontline staff||– Inclusive policies and decision making
– Responsive services to citizens
– Economic and social prosperity
|Health Care||Leadership teams, Medical staff, Frontline support staff||– Culturally sensitive health outcomes
– Better patient care Improved capacity
– Positive work culture
|Private Corporations||Leadership teams, Research and Development, Frontline staff||– Expansion to new markets
– Effective intercultural teamwork – Increased innovation
– Responsive service to customers Positive work culture
|Non-Profit Organizations||Leadership teams, Frontline staff, Clientele, Volunteers||– Inclusive policies and decision making
– Effective intercultural teamwork
– Culturally inclusive services Positive work culture
Diversity and Inclusion
A globalized world means diversity is critical in our workplaces and learning spaces. Research shows that diversity with inclusion drives higher performance and innovation. Without inclusion, conflicts and dysfunction may become inevitable outcomes and could derail an organization’s diversity and inclusion strategy. Intercultural development is the foundation for inclusive practices. We believe everyone, regardless of the roles in an organization, can become more inclusive when they have increased intercultural knowledge and skills.
Using the Intercultural Development Inventory (IDI), we coach leaders, employees, educators and students to engage in reflection and guide their intercultural growth. The assessment not only allows the individuals to better understand their own developmental needs, but it also gives an organizational/team profile that informs strategies to implement best practices. This assessment becomes an important benchmark for individuals to further develop their intercultural capacity. For organizations, this assessment takes the form of an intercultural audit that measures progress and ensures success. Our clients frequently use these services to measure return on investment and ensure success.